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Syncing data

Updated

SHOEBOX PureTest allows for multiple users to log in to the app on a single license.

Syncing data

SHOEBOX PureTest automatically syncs test results to your Data Management Portal when connected to Wi-Fi. However, if you log out with unsynced data or conduct tests offline, you will need to reconnect to the internet to allow the app to sync the data automatically.

The images below show a comparison of PureTest with all data synced and with unsynced data. The red indicator refers to the number of items still waiting to be synced. This includes test prep activities and the steps completed during a test workflow.

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For more information on offline testing, see For examiners: How to use PureTest offline.

Logging out with unsynced data

To allow for greater flexibility and efficiency in managing multiple users, you can log out of PureTest at any time, even if there is unsynced data, and allow another user to log in and continue testing.

A warning will appear to alert you if another user has any unsynced data. Any unsynced data will remain on the device until you log back in and continue the syncing process. This ensures that your data is securely stored and ready for synchronization, maintaining the integrity and completeness of the data.

sync02.png   

If you attempt to log out with unsynced items, you will receive a warning message letting you know that your data will never be uploaded unless you log in again when you have regained internet access.

A screenshot if the unsynced data details on the Cloud Sync Status page.

If you do choose to log out with unsynced data, you will need to regain internet access and log in again for that data to be synced.

Note: You cannot switch users or log in when offline. You must be connected to Wi-Fi.
Important: If, for any reason, the app needs to be uninstalled or deleted, each individual user must log in to sync their data to prevent data loss. Deleting or uninstalling the app will result in the loss of any unsynced data.

What happens if a user with unsynced data was disabled while they were logged out of the app?

In this situation, admin users will need to follow the steps listed below:

  1. Log in to the SHOEBOX Data Management Portal.

  2. In the side menu, hover over the Settings tab.

  3. Under the Administration heading, click Users.

  4. Find and click the name of the user that was disabled.

  5. In the top-right corner of the user profile, click the Enable button.

  6. Click the Reset Password button and proceed with resetting the user's password.

  7. Once the user has been enabled and their password has been reset, their credentials must be used to log in to the app using the same iPad they logged out from. Once they have logged in with a stable internet connection, their unsynced data will be synced, resolving the issue.

  8. The user can then be disabled again in the SHOEBOX Data Management Portal by an admin.

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