Thank you for taking advantage of the SHOEBOX advanced replacement process. These instructions include directions for returning the expired equipment and installing the new hardware.
Return instructions
You will have 30 days to return the old headphones and/or microphones to SHOEBOX.
Please note that if you do not return the headphones and microphone, there will be a charge for the unreturned items.
Once sent, please email your SHOEBOX contact with the return tracking number and the serial numbers of the returned items. You can avoid being charged for outstanding items if we are informed of the return.
As a reminder, your organization is responsible for any return shipping costs.
Return shipping addresses
| USA | CANADA |
|---|---|
| Attention: SHOEBOX Returns 185 Commerce Drive Hauppauge, NY 11788 Phone: +1 516-313-9309 | Attention: SHOEBOX Returns #210-80 Aberdeen St. Ottawa, ON K1S 5R5 Canada Phone: 613-728-6666 |
Where to find your serial numbers
Headphones: The serial number for a pair of headphones is comprised of 12 digits that use both numbers and letters. The serial number can be found on a sticker attached to the headphone's cord.
Microphone: The serial for a microphone is comprised of six digits that uses only numbers. The serial number can be found engraved on the side of the microphone.
Updating PureTest headphones (transducers) & microphones
Once you have received new hardware from SHOEBOX, you MUST add the new headphones and microphone and REMOVE the old hardware in the SHOEBOX app settings.
Please do not remove the QR code from the transducer cable. Your transducers cannot be identified without it.
| Important: If you’re using a 10th generation or higher iPad, the first time you plug in a pair of transducers connected by an Apple DAC, a popup will ask you to confirm the type of device. From this prompt, you must select Headphones. If you tap Other Device for a pair of transducers, they may not perform as expected. To correct the issue, you will need to follow the steps in our troubleshooting guide. |
To add your new headphones and/or microphone:
From the home screen, tap Settings.
Under Hardware, tap Headphones & Microphone.
The Headphones & Microphone panel will display the headphones and microphone that are currently installed on your iPad and will indicate if they are expired or about to expire.
To change the headphones:
On the Headphones panel, tap on the Plus icon
.
Install your newly calibrated headphones using one of the following options:
Select your headphones from the list of available headphones.
Enter their 12-digit ID number printed on the label attached to the wire of your headphones (printed on the bottom of the red earcup on newer models of DD450 headphones).
Tap the Barcode button to scan the QR code attached to the label on the wire of your headphones (printed on the bottom of the red earcup on newer models of DD450 headphones).
To change the microphone (if required):
On the Microphone panel, tap Remove to remove the old microphone.
To add a new microphone, tap the Plus icon
Install your newly calibrated microphone using one of the following options:
Select your new microphone from the list of available microphones.
Enter the 6-digit ID number etched on the side of your new microphone.