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Examples of damage to DD450 headsets

Updated

Listed below are some of the most common examples of physical damage to DD450 headsets that will require them to be returned to SHOEBOX.

Note: SHOEBOX does not cover misuse, neglect, or accidental damage of transducers. See Section 5 of our Terms of Service for more details.

Example 1: Snapped headphone jack

Can be caused by habitual forcing of the headphone jack into or out of the iPad, pulling or stretching on the cable, or dropping the iPad with the cable attached.

An image of DD450 headphones with a snapped off input jack.

Example 2: Tear in transducer mesh

Can be caused by misuse, neglect, improper storage or gradual damage from alcohol based cleaning products.

An image of DD450 headphones with a tear in the transducer mesh.

Example 3: Bleaching and/or discoloration

Caused by infrequent/improper cleaning. Considered damage and not regular wear and tear.

An image of DD450 headphones with discoloration of the transducer mesh.   An image of DD450 headphones with discoloration on the outside of the earcup.   dd450-damages03.3.jpg

Example 4: Missing serial number sticker

If the serial number sticker with QR code (pictured below) is missing from your DD450, contact SHOEBOX support.

Note: Newer versions of DD450 transducers will have the serial number printed directly onto the right earcup.
An image of DD450 headphones with the serial number sticker removed or damaged.

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