Resources & support

Software requirements and support

• Contact support
• Contact sales
• System requirements & supported browsers
• Product status
• Whitelisting Data Management Portal hostnames
• PureTest migration guide

Hardware

• Hardware list
• Cleaning and infection control
• Examples of damage to DD450 headsets
• Crackling noise from transducer

iPad support

• Buying a case for your iPad
• Connecting transducers to a USB-C iPad
• How to increase iPad text size
• How to name an iPad
• iPad factory reset instructions
• iPad stand demo

See all 7 articles

PureTest troubleshooting

• App is running slowly
• Blocked for testing error
• Checking and updating your PureTest app
• Merging patients

QuickTest troubleshooting

• QuickTest FAQ
• Checking and updating your QuickTest app version
• Forgot password, PIN, passcode, or Apple ID
• Changes to settings are not appearing in the app

Guides and instructions for use

• Downloadable guides & instructions
• Archived user guides

Quality management

• Compliance & certifications