The SHOEBOX Data Management Portal uses several hostnames under two different root domains (shoebox.md and shoeboxdm.com).
Hostnames are used instead of IP addresses because they use highly available load balancers (minimum two hosts) whose underlying IP addresses can change over time.
If you or your organization restricts outbound traffic from your network, then you will need to whitelist a set of hostnames.
US customers need to whitelist the following hostnames:
portal.shoebox.md portal.shoeboxdm.com cloud.shoeboxdm.com cloud.us-east-1.shoeboxdm.com
Canadian and international customers need to whitelist the following hostnames:
portal.shoebox.md portal.shoeboxdm.com cloud.shoeboxdm.com cloud.ca-central-1.shoeboxdm.com
Ports may also need to be whitelisted for hostnames depending on your organization's regulations/policies. All traffic is routed over port 443 (HTTPS / TLS v1.2), however, it is good practice to also allow port 80 (HTTP) as unsecure traffic will be redirected to a secure channel (HTTPS).
Note: If your organization only requires the domains to be whitelisted, then rules with wildcards to allow the shoebox.md and shoeboxdm.com domains can be used. *.shoebox.md *.shoeboxdm.com Since firewall suppliers all have different rule syntax, there is no universally applicable solution. However, these should cover a majority of cases. |