Blocked for testing error – SHOEBOX Support Center

You received an error message stating that your iPad is temporarily blocked for testing.

Why this happens

There are three common causes:

Your iPadOS version isn't compatible with PureTest.

Your PureTest app is out of date.

Both PureTest and iPadOS are out of date.

If your iPad was provided by SHOEBOX, you will need to contact our support team to update your versions of the PureTest app or iPadOS. If you are using your own iPad, you may be able to resolve the issue by following the troubleshooting guide below.

1. Your iPadOS version isn't compatible with PureTest

A screenshot of the first blocked for testing error.

This is most often because your iPadOS is out of date.

To resolve this error, update your iPadOS version. For more information, see Update your iPhone or iPad on the Apple support site.

Less commonly, this happens because your iPadOS is too new. Apple released a new iPadOS before SHOEBOX validated it for PureTest. If you use your own iPad and have it set to update automatically, it can jump ahead of what we currently support, triggering this error even though nothing else changed.

Important: If you update to the newest iPadOS in this situation, you won't be able to use PureTest again until SHOEBOX validates that version.

How to avoid this:

Turn off automatic iPadOS updates on your iPad.
Check System requirements & supported browsers before updating manually.
If you're unsure whether a new iPadOS version is supported yet, contact our support team first.

2. Your PureTest app is out of date

A screenshot of the second blocked for testing error.

To resolve this error, update the PureTest app. See Checking and updating your PureTest App.

3. Both PureTest and iPadOS are out of date

blocked-3.pngA screenshot of the third blocked for testing error.

To resolve this error, update both your iPadOS version and your PureTest app version.

My versions are already compatible — why am I still blocked?

This usually means your PureTest device settings are out of sync. It happens when you update the PureTest app but do not open it while connected to the internet before testing offline.

To update your PureTest device settings:

Make sure your iPad is connected to the internet.
Open the PureTest app and log in.
In the top-left corner of the PureTest home screen, tap the Internet Connection icon to check whether the PureTest app is connected to the internet. If not connected, tap Re-check.
In the bottom-right corner of the PureTest home screen, tap Settings.
Under Testing, tap Download Device Settings.
On the Download Device Settings screen, tap Download. Your device settings will be updated to the latest version.