Blocked for testing error

You received an error message indicating that your iPad is temporarily blocked for testing. This message appears when the PureTest app version, the iPad’s operating system, or both are out of date.

If your iPad was provided by SHOEBOX, you will need to contact our support team to update your versions of the PureTest app, iPad, or iPadOS. If you are using your own iPad, you may be able to resolve the issue by following the troubleshooting guide below.

To learn how check your version of the PureTest app, see Checking and updating your PureTest App.

For more information about which iPad and iPadOS versions are supported, see System requirements & supported browsers.

How do I resolve this issue?

There are three reasons why you may receive this error message. See the table below for descriptions of each reason and how to resolve the issue.

Error message	Reason
	The current iPadOS version is not compatible with PureTest. To learn how to update your version of iPadOS, see Update your iPhone or iPad on the Apple Support website.
	The current PureTest version is not compatible with the current iPadOS version. To learn how to update your version of the PureTest app, see Checking and updating your PureTest App.
	The current versions of both PureTest and iPadOS are not compatible. You will need to update both your iPadOS version and your PureTest app version.

What if my versions are compatible and I received this error?

If you updated your installed PureTest app to the latest version, but did not start the application while connected to the internet, you may receive the blocked for testing error when attempting to test offline. To remove the block, you must connect to the internet and update your PureTest device settings.

To update your PureTest device settings

1. Make sure your iPad is connected to the internet.

   • Open the PureTest app and log in.

   • In the top-left corner of the PureTest home screen, tap the Internet Connection icon to check whether the PureTest app is connected to the internet. If not connected, tap Re-check.

     

2. In the bottom-right corner of the PureTest home screen, tap Settings.

3. Under Testing, tap Download Device Settings.

4. On the Download Device Settings screen, tap Download. Your device settings will be updated to the latest version.